The successful deployment of a software solution is largely dependent on the ability of that solution to be tailored to the needs of users. We always keep this in mind when designing our solutions 

 

All our projects are carried out in three phases: audit, integration and deployment.

Our developers and trainers accompany each phase of this process.

And to ensure that Matrix lives up to all your expectations on a daily basis, our support service is your reference partner

Matrix is the only software solution that adapts to your system and your organisation without forcing you to change proven ways of working.

Service Formation 

We are a DATADOCK registered training organisation. Our training courses have been validated and are based on over 25 years of experience in the field of CMMS.

Our training courses can take place on site, at our premises or
by videoconference.

The General Module : The best practices to implement for the integration of a CMMS solution.

The Function Module : The missions and objective of maintenance. Its impact on the company or in the community. 

The Product Modules : Presentation of the product and its operation. Setting up practical workshops to generate automatisms and facilitate deployment.

Development Service

Our team of developers, database specialists, develop our Matrix software solutions in the secure Microsoft environment (C#, .net)

All our products are designed to focus on the stored procedures of the database, which allows for great flexibility in parameterisation and customisation.

Our developers will know how to shape your Matrix solution according to your changing needs by means of efficient complementary developments.

Service Assistance

Our employees all have a high-level profile, capable of resolving all types of situations in the shortest possible time.

They are fully conversant with all Matrix Engine solutions and will be available and responsive.

All our assistance contracts give you access to pricing on our continuing education and consultancy days.

Our commitment to responsiveness

1/ Call handling within one hour

2/ A 12-hour service (7.30am-7.30pm)

3/ Availability 6 days a week